Services Manager - Life Sciences

• 5+ years of IT service delivery, service management, or account management experience

within an MSP environment, with direct exposure to healthcare or life sciences clients

strongly preferred.

• 2+ years of demonstrated direct people management experience — real accountability,

genuine interest in growth and development, and creating an environment of ownership

• Hands-on PSA/RMM experience (e.g., ConnectWise, N-able) with a track record of

building workflow automation, SLA configuration, board hygiene rules, and reporting.

• Working familiarity with life sciences/healthcare regulatory frameworks; HIPAA,

HITECH, GxP (GMP/GLP/GCP), and FDA 21 CFR Part 11

• A defined, structured personal system for catching problems before they become client

facing using specific tools, cadences, and PSA-as-source-of-truth discipline.

• Ability to interpret technical information and explain it to non-technical stakeholders.
• Ability to remain calm and focused under pressure
• Excellent communication and interpersonal skills, both written and verbal.
• Strong understanding of MSP metrics and KPI’s and willingness to adhere to

organizationally set targets

• Bachelor's degree in Information Technology, Business Management, or a related field (or

equivalent work experience).

• 5+ years in IT service management, service delivery, or account management, preferably

within an MSP environment.

• Strong understanding of ITIL framework and service management principles, ITIL 5

Foundations or willingness to obtain within 6 months.

• Reports to the Healthcare Practice Area Director; partners with the Pod-CIO and the CSM.
• Directly manages the technical support staff assigned to the Life Sciences Pod.
• Direct, regular exposure to life sciences clients — pharmaceutical, biotech, medical device,

and clinical research — operating under HIPAA, GxP, and FDA 21 CFR Part 11 compliance

obligations, with occasional travel for client escalations and onboarding.

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement plan with company match
• Unlimited PTO and holidays
• Professional development opportunities

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients.

We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth.

Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

The pay range for this role is:

90000.00 - 110000.00 USD per year (Remote (United States))