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Technical Operations Support Engineer
Fidelity TalentSource
Remote, USA
Full-time
Entry · 2+ years experience
Remote
Discovered 1 weeks ago
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Free
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- Infrastructure Build-out: Develop and implement a support framework from scratch, including the creation of diagnostic tools and comprehensive user documentation.
- Production Monitoring: Proactively supervise production systems for the Blockchain Incubator’s suite of applications (including Bitcoin, Ethereum, Solana and other public blockchain solutions).
- Incident Management: Serve as the first line of defense for off-hours incidents, employing software development knowledge to diagnose and think of ways to resolve issues.
- Multi-functional Teamwork: Partner with the business teams to understand the "why" behind use cases and work closely with the Core Development team to improve product serviceability and stability.
- Experience: 2–5 years in technical operations support or DevOps
- Incident Management: Proficiency in the full production incident lifecycle (Detection -> Triage & Categorization -> Mitigation / Containment -> Resolution -> Root Cause Analysis)
- Frameworks: Experience building and documenting technical "runbooks" and optimizing tracking tools like Jira or ServiceNow
- Observability: Skill in crafting proactive dashboards using tools such as CloudWatch, Datadog, Prometheus, or Grafana
- Diagnostics: Ability to parse complex logs (JSON, XML) and use Postman/cURL to isolate failures across front-end, back-end, and blockchain layers
- Code Literacy: Familiarity with Python, JavaScript/TypeScript, Go, Rust, or Java, and the ability to use Git/GitHub to review code changes
- Attitude: An "adversarial" approach—the ability to stress-test and break code to ensure it is resilient
- Communication: Outstanding written and verbal communication skills
- Passion: A genuine drive for application stability and the evolution of blockchain technology!
- Certifications: AWS/Azure/GCP, CKA, or specialized Blockchain certifications.
- Blockchain Infrastructure: Experience working with public chains (e.g. Ethereum, Solana, Bitcoin) and understanding of node connectivity, private/public key management, and network solving.
- Digital Assets : High-level knowledge of smart contract execution (e.g., Solidity), gas fees, and transaction monitoring.
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