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Operations Specialist
Fidelity TalentSource
Durham, USA
Temporary
Entry · 0+ years experience
Hybrid
Discovered 1 weeks ago
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Key Skills for This Role
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- Bachelor’s degree or equivalent experience
- 0-2 years Operations or Service, Major or Principal Gifts, or Non-profit experience background preferred.
- Strong and effective verbal and written communication skills
- Demonstrated attention to detail, with good follow-through
- Strong organizational, planning, multi-tasking, time management skills
- Demonstrated problem solving skills
- Ability to work under pressure and within tight deadlines
- Demonstrated ability to identify and mitigate potential areas of risk
- Working knowledge of Fidelity systems (XTRAC, RepApp), a plus
- You have a high sense of urgency and understand when to escalate
- Your strong and effective verbal and written communication skills
- Your very best problem-solving skills with excellent follow-through
- Your strong organizational skills, planning, and time management
- You are a team player with the ability to influence without authority
- You are flexible with overtime as requested (especially December – Giving Season)
- Collaborating with internal Charitable business partners to fulfill special handling
- Employing good sound judgment in decision making or problem resolution
- Delivering a great customer experience with each interaction to help strengthen donor relationships
- Process high value transactions
- Ensure daily work meets accuracy standards and is completed in a timely manner, with appropriate tracking and escalation of aging items
- Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Legal, Risk, and Compliance
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