TECHNICAL MANAGER - Cyber Security
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Key skills for this role
About the Role
Happiest Minds Technologies seeks a Technical Manager with 12-16 years of cyber security experience to own service delivery at a customer location. The role involves managing SLAs, presenting reports, handling technical escalations, and mentoring the team.
Key Skills for This Role
Responsibilities
- Own the service delivery at customer location for all tracks
- Work with client and team to prioritize tasks
- Manage the SLA and ensure it is met
- Present reports to client and internal stakeholders
- Be a technical leader to handle technical escalations and download reports from SIEM and other tools
- Work with cross functional teams and ensure services are delivered on time
- Hire and mentor team
- Handle review meetings
- Work as technical consultant for customer
- Own enhancements in the support
Requirements
- 12 16 years of cyber security experience
- Experience handling team and customer services
- Ability to manage SLAs and ensure they are met
- Technical leadership skills to handle escalations and download reports from SIEM and other tools
- Experience working with cross functional teams
- Hiring and mentoring experience
Full Job Posting
Job Overview
- Minimum 12 to 16 years of cyber security experience handling team and customer services.
- Owns the service delivery at customer location for all the tracks.
- Working with client and team to prioritize the tasks.
- Manage the SLA and make sure it's been met.
- Present reports to client and internal stakeholders.
- Be a technical leader to handle technical escalations and download reports from SIEM and other tools.
- Work with cross functional teams and make sure services are delivered on time.
- Hiring and mentoring team.
- Handling review meetings.
- Work as technical consultant for customer.
- Owns enhancements in the support.
- Cybersecurity
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