Technical Lead - US Remote

What is PerfectServe?

What You Will Do

• Provide tactical day-to-day technical support to operational contacts. • Understand clinical workflows and apply PerfectServe solutions to improve them. • Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations. • Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center. • Manage, resolve and document complex and escalated requests and configuration changes. • Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools. • Contribute to product, process, and best practice documentation. • Provide tier-three technical support and collaborate on product feedback and enhancement requests. • Investigate and thoroughly document reported technical client concerns
• What You Will Bring • Strong technical expertise and ability to apply PerfectServe solutions in complex environments. • Ability to manage multiple tasks and resolve technical issues under pressure. • Excellent relationship-building, written, and verbal communication skills. • Exceptional customer service mindset with a commitment to exceeding expectations. • Adaptability, strong work ethic, and motivation to grow professionally.

Essential Qualifications