Forward Deployment Engineer, AI - US Remote

In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.

PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

PerfectServe is a leading healthcare communications platform that connects providers, patients, and care teams to improve clinical collaboration and patient outcomes. We are seeking a Forward Deployment Engineer, AI , to join our R&D organization. This is a core, high-impact role responsible for deploying our AI product to new customers, reducing the effort it takes to bring each customer live, and continuously optimizing and extending our AI offerings.

Essential Functions:

Help configure and rollout customers of our existing AI voice agent

Build and run evaluation suites to validate behavior, catch regressions, and tune prompts as new customers are deployed

Develop new features and fixes to the core product

Optimize latency, inference cost, and hallucination guardrails

Run and improve model evaluation, benchmarking, and observability across the product

Monitor cost controls, usage monitoring, and security/PHI handling constraints

Partner with Product and Customer Success to turn customer requirements into working, validated deployments, and own customer go-live, post-launch monitoring, and production issue debugging

Help streamline and automate the onboarding process to reduce the engineering effort required to bring each new customer live

Qualifications:

3+ years software engineering experience with strong Python backend skills

1+ years of production experience with LLM APIs, deploying and supporting GenAI systems at scale

Cloud-native architecture experience, preferably AWS