Project Manager - US Remote

Coordinate transitions from sales to services and eventually transition to customer success for long-term support

Facilitate the definition of project scope, goals and deliverables

Define project tasks and resource requirements

Modify standard project plan to meet the requirements listed in the Statement of Work

Determine key project success factors for the project that will be evaluated upon completion

In consultation with the implementation managers, assign the appropriate resources to the project plan

Ensure all project team members understand the project scope and success factors

Provide direction and support to the project team

Use EPM tool to track project progress, monitor project plans, work hours and budgets

Execute the project according to the project plan

Facilitate weekly project status calls with the customer project manager

Provide clear communications with the customer regarding project expectations

Provide monthly status reports to all key stakeholders (internal and external)

Develop relationships with hospital senior leadership team

Manage project budget

Manage project resource allocation

Maintain project issue and risk log and create mitigation strategies when needed

Review, track and manage project change orders

Present reports defining project progress, problems and solutions

Monitor and trigger appropriate billing milestones per the signed agreement

Facilitate the project transition to account management and support once all project deliverables have been completed per the project plan

Prepare project completion documents and ensure all required project close out documents are obtained

Ensure that the project deliverables are on time, within budget and at the required level of quality

Evaluate the outcomes of the project as established during the planning phase

Travel: up to 10% or as required

Skills/Qualifications:

Must have experience managing Healthcare IT Projects such as EMR, EHR or similar.

Minimum 2 years’ experience in project management

Knowledge of project management techniques and tools

Proven experience in strategic planning, change management and risk assessment

Proficient in MS Project and the MS Office Suite of products

Knowledge of Healthcare industry is a plus

Excellent listening and communication skills

Proven ability to work effectively both independently and in a team based environment

Strong multi-tasking and organizational skills

Demonstrated willingness to be flexible and adaptable to changing priorities

Critical thinking and problem solving skills

Strong presentation and documentation skills

Environment, Physical & Other Requirements:

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.

Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. We offer a salary range of $90,000-110,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team.The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

PerfectServe, Inc. is an Equal Opportunity Employer -----M/F/D/V.