Technical Lead Manager

7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams.

Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments.

Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration.

Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact.

Deep systems design expertise, with a focus on building reliable, observable, real-time services.

Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution.

Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives.

Proven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning.

Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture.

Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks.

Comfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms.

Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred).

Experience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement (preferred).

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Compensation at Point will be determined by skills, experience, and geographic location.

188,080 - 207,878 CAD

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

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