Technical Lead, Central AI Lab

Build full-stack capabilities: APIs, integrations, data flows, UI surfaces where required, and LLM application layers (agents/RAG/workflows).

Establish CI/CD patterns for AI-enabled systems (tests, security scanning, release gates, environment separation).

Drive reliability: observability, cost controls, latency, fallbacks, and safe failure modes.

Operationalize AI-DLC/AI-SDLC practices: spec-first delivery, eval harnesses, quality gates, and auditable artifacts.

Ensure solutions can be safely operated by BUs with minimal central dependency (docs, runbooks, dashboards, training).

Coach junior engineers and partner engineers on modern SDLC, DevOps, and pragmatic AI delivery.

Contribute to internal playbooks, templates, and show-and-tell case studies.

Experience with modernization patterns (strangler, wrappers, service extraction).

Exposure to Model Context Protocol (MCP) or similar context/tooling integration approaches.

Experience shipping customer-facing support automation, voice workflows, or knowledge systems.

Experience in vertical market software or multi-product portfolios.

A successful Lead Software Engineer in the Central AI Lab is a hands‑on, delivery‑focused technical leader who takes ownership, communicates clearly, and collaborates effectively across teams.

They bring a security‑first, reliable approach to building scalable, reusable solutions, stay adaptable in fast‑moving environments, and mentor others to raise engineering standards.

They remain curious, pragmatic, and inclusive, always focused on delivering real business value.

Travel: Occasional UK travel for BU workshops, onboarding, and group events. Optional international travel (USA/Canada/South America) for portfolio events.

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.