Technical Delivery Manager

Qualifications

• At least 5 years of experience in Technical Management, IT Architecture, Customer Relationship Management, Project Management and/or Delivery Management.
• Passion and curiosity for learning new technologies and skills.
• Knowledge of technology trends and ability to use current technological trends to build a business strategy.
• Experience with either Amazon Web Services (AWS) or Microsoft Azure
• Technical knowledge deploying and managing some of the following cloud / data technologies: Snowflake, Redshift, Synapse, Fivetran, Qlik, Matillion, DBT, StreamSets, Airflow, NiFi, Cloudera, EMR, Databricks.
• Passion for leading a technical operations team through multiple large or complex projects and mentoring team members.
• Experience scoping activities on large scale, complex technology infrastructure projects.
• Experience owning Incident and Escalation processes, ensuring coordination and effective communication during major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation.
• Previous experience working directly with global customers and business partners.
• Confidence, excellent communication skills, and customer relationship management skills for guiding discussions with customer stakeholders at the director and VP level through face-to-face interactions, written communication, and formal presentations.
• Experience coordinating with the technical teams managing IT infrastructure services or Modern Data Platforms for multiple customers of various sizes.
• Strong leadership skills.
• Professional track record of creating, challenging, and improving processes and procedures.
• Highly organized.
• Strategic thinker.
• Problem-solver.
• Flexibility in working across timezones as needed.
• Ability and willingness to travel as needed for client visits, team workshops, and strategic planning sessions
• Bachelor's degree in Computer Science or a related field (preferred but not required; we value real-world experience).

Why phData? We Offer