Technical Delivery Manager

• Collaborate with cross-functional partners including architects, engineers, and site reliability/operations teams in the US and India to deliver successful client engagements and seamless handoffs across time zones.
• Develop strong relationships with sponsors and stakeholders, keeping them informed of progress and outcomes, hosting leadership discussions, and identifying opportunities to expand the value of our services.
• Ensure teams are trained and prepared to deliver by driving accurate process documentation, clear internal and external communication, and continuous readiness for production operations.
• Maintain proper staffing levels across accounts, balancing delivery between US and India team members to support continuous delivery and high customer satisfaction.

• Deliver feedback and drive improvements to our overall Managed Services offerings through process optimization, knowledge sharing, and creation of accelerators and reusable assets.
• Champion phData’s core values and foster a culture of accountability, ownership, and continuous improvement within delivery teams.
• Contribute to the evolution of best practices for incident management, change management, and modern data platform operations across multiple customers.

• Act as a trusted advisor to senior client stakeholders (Director and VP level), shaping roadmaps for cloud data platforms and influencing strategic decisions around data and analytics operations.
• Mentor and coach architects, engineers, and operations team members, helping them grow technical depth and delivery capabilities across large and complex environments.
• Help define and refine Managed Services standards, playbooks, and frameworks to support scalable growth across a broad customer base.

You are a client-focused technical delivery leader who enjoys owning complex data platform operations, guiding teams through ambiguity, and building strong relationships with stakeholders.

You are equally comfortable discussing architectural trade-offs with engineers and outcomes with business leaders, and you thrive in a remote, global, outcomes-driven environment.

• 5+ years of experience in technical management, IT architecture, customer relationship management, project management, and/or delivery management, ideally within data, analytics, or infrastructure operations.

• Hands-on experience with at least one major cloud platform, specifically Amazon Web Services (AWS) or Microsoft Azure.
• Technical knowledge deploying and managing modern cloud data technologies such as Snowflake, dbt, Fivetran, Airflow, Redshift, Matillion, Databricks, Azure Synapse, Qlik, StreamSets, NiFi, Cloudera, Coalesce, and EMR (not all required but familiarity with several is expected).
• Background in IT operations, infrastructure, or production support, including managing modern data platforms or data warehouses for multiple customers of various sizes.
• Experience leading technical operations teams through multiple large or complex projects, including backlog creation (Epics, Stories, Tasks), prioritization, and delegation.
• Experience scoping and planning large-scale, complex technology infrastructure or modern data platform initiatives.
• Demonstrated ownership of incident and escalation processes, including coordination among technical teams, end-users, and stakeholders through resolution, root cause analysis, and remediation.
• Active daily use of AI coding tools (Cursor, GitHub Copilot, Claude, ChatGPT, or equivalent) with demonstrated judgment about when to trust, verify, and correct AI-generated output.
• Ability to describe specific engineering tasks completed with AI assistance.

• Experience delivering services for external or internal customers in a professional services, managed services, or similar client-facing environment, including direct interaction with global customers and business partners.
• Ability to interact confidently with Director and VP level stakeholders, guiding discussions, building relationships, and communicating complex technical information in accessible ways (written, verbal, and formal presentations).
• Proven experience coordinating across technical teams managing IT infrastructure services or modern data platforms for multiple customers concurrently.
• Strong written and verbal communication skills in English.

• Demonstrated ability to lead and collaborate with distributed, cross-functional teams across regions (e.g., US, LATAM, and/or India) and time zones.
• Strong leadership skills with a professional track record of creating, challenging, and improving processes and procedures.
• Highly organized, strategic thinker, and effective problem-solver who can manage multiple priorities and accounts simultaneously with minimal supervision.
• Flexibility to work across time zones as needed to support global teams and customers.

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience (degree preferred but not required).

Preferred qualifications help candidates stand out but are not required for success in this role.

• Experience managing IT or data operations/production support environments, including leading data warehouse, ML, or data engineering teams.
• Experience working with cloud data platforms such as Snowflake, Databricks, and Azure Synapse in a multi-customer or managed services context.
• Additional experience with tools such as Qlik, StreamSets, NiFi, Cloudera, or Coalesce.
• Prior experience in a consulting, managed services, or MSP-style environment supporting multiple enterprise customers.
• Prior experience working in global or remote teams and partnering across US, LATAM, and/or India.
• Demonstrated passion and curiosity for learning new technologies and staying current with technology trends to inform business strategy.
• Contributions to internal accelerators, process improvements, or knowledge sharing initiatives are a plus.

This role is based in the US and operates primarily in Central or Eastern US time zones, with regular collaboration with teams in India and across the Americas.

• We are a remote-first company, and you should be comfortable working with a distributed global team.
• Some flexibility may be required to collaborate across time zones with colleagues and clients.
• Client needs may occasionally require flexibility in working hours and willingness to travel for client visits, team workshops, and strategic planning sessions.

Why phData?

• Impactful Work: Partner with leading organizations on meaningful data & AI initiatives.
• Collaborative Culture: Work with a supportive, high-performing global team that values transparency, autonomy, and continuous improvement.
• Growth Opportunities: Access to challenging projects, mentorship, and structured development pathways.
• Values-Driven: We prioritize doing the right thing for our clients, our teams, and our community.

at phData

• 401k plan with company match
• Dental and Vision insurance

• Annual stipend for Learning and Development
• Competitive comp, excellent benefits, 4 weeks PTO plan plus 10 Holidays (and other cool perks)

phData celebrates diversity and is committed to creating an inclusive environment for all employees.

Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities.

So, regardless of how your diversity expresses itself, you can find a home here at phData.

We are proud to be an equal opportunity employer.

We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.

If you would like to request an accommodation due to a disability, please contact us at People Operations.