Technical Customer Support Professional

Role Overview

Work Locations

• The role is based in state-of-the-art hubs in Chennai or Navi Mumbai, India.
• The logistics section identifies Chennai or Navi Mumbai as the available locations.

Key Responsibilities

• Resolve advanced structural modeling and parametric geometry issues.
• Manage and troubleshoot databases, reinforcement catalogs, and automated bar bending schedules.
• Configure general arrangement drawings, cast unit drawings, rebar schedules, and template reports.
• Troubleshoot localized environments, custom components, drawing layouts, attributes, and folder paths.
• Support Trimble Connect, Tekla Model Sharing, and open BIM interoperability.
• Replicate software bugs, document limitations, escalate defects, and maintain knowledge bases.

Essential Skills and Experience

• The role requires 4+ years of direct, hands-on Tekla Structures experience.
• Mastery of Tekla Structures functionality, configurations, detailing standards, and reinforcement modules is required.
• Strong analytical and diagnostic skills are required for investigating logs and software errors.
• Exceptional written and verbal communication skills are required.
• A bachelor’s degree in Civil, Structural, or Mechanical Engineering is required.

Preferred Qualifications

• RCC, precast detailing, or high-fidelity BIM production experience is highly preferred.
• Tekla Open API, C#, or Grasshopper knowledge is a bonus.
• Experience with complex parametric custom components or software macros is a bonus.
• Structural steel detailing and fabrication workflow knowledge is a bonus.

Employment Details

• The job type is full-time.
• The department is Customer Support / Technical Services.

About Trimble