Technical Customer Success Manager

Work with customers to identify needs in their security plan where Skyhigh could add value.

Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.

Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.

Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.

4-6 years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.

This role is permanent EST shift time zone

Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).

Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs

Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts

Strong troubleshooting and problem-solving skills with a customer-first mindset.

Excellent customer management skills, including the ability to influence and manage deeply technical customers.

Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.

Demonstrated ability to translate technical concepts for various audiences.

Ability to manage multiple accounts while prioritizing key customer needs.

Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You :

At Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Skyhigh Security conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Skyhigh Security will never keep any original work authorization documents that we may be required to review during the hiring process.