Technical Consultant

Provide ongoing technical guidance and troubleshooting support for complex issues.

Lead best practice workshops and enablement sessions to upskill customer teams.

Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.

Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.

Manage and escalate customer concerns internally when necessary.

Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.

Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.

Participate in business reviews and conduct technical health checks to track progress and address gaps.

Identify opportunities for expansion by assessing additional use cases, security.

Assist with change management and internal advocacy within customer teams to drive long-term adoption.

Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.

Document deployment procedures, configuration settings, and optimization strategies.

Contribute to the internal knowledge base for Professional Services and TAM best practices.

Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.

Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.

Provide feedback on customer pain points and feature requests to Product and Engineering teams.

Stay up to date with industry security trends, emerging threats, and SSE product advancements.

7 to 10+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).

Ready to work on permanent EST shift

Strong background in network security, cloud security, and SSE/SASE solutions.

Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).

Proficiency in network protocols, authentication mechanisms, and security frameworks.

Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.

Strong troubleshooting and problem-solving skills with a customer-first mindset.

Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.

Experience coaching and training customers to use technical products effectively.

Ability to manage multiple accounts while prioritizing key customer needs.

It would be great if you also have the following, but they are not required:

Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.

Experience working with large enterprise customers and managing multi-region

deployments.

Experience working with PSA tools (Open Air, Financial Force etc.).

Customer Value Career Path

The natural progression for someone who has demonstrated full proficiency, and executed at a ratings level of ‘Above Target’ consistently would be to prepare a succession plan for a role as a Solution Architect, focused on the design of the integration of Skyhigh products in the customer environment to execute against their use cases and create value realization. Further growth opportunities may include moving into leadership roles such as Manager, Customer Value team based on expertise and career aspirations.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You :

At Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Skyhigh Security conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Skyhigh Security will never keep any original work authorization documents that we may be required to review during the hiring process.