Technical Customer Success Manager

Proven Track Record: You have an established track record of success in account management, project management, installation, or configuration in a technical field supporting customers in a business-to-business (B2B) or business-to-government (B2G) environment.

Skilled Communicator: You have exceptional oral and written communication skills with the natural ability to communicate across all levels of an organization.

Strong Consulting Skills: Skilled at consulting including team facilitation, business case development, business analysis, process mapping, and process redesign.

Systems Implementation: Ability to manage implementation including requirements analysis, design, configuration, testing, training, change management, and support.

Complex Problem Solver: You have the ability to align technical concepts with customer requirements and an analytical mindset to solve complex business issues.

Technical Aptitude: You bring a practical understanding of product development and engineering processes. Experience with networking and the Internet of Things (IoT) is an asset.

Industry Knowledge and Target Industry Experience: Solid understanding of Intelligent Transportation Systems (ITS) and prior ITS or transportation experience working with a traffic/transportation technology manufacturer, or directly within a city or municipality. Active memberships or certifications in industry groups like the International Municipal Signal Association (IMSA); Intelligent Transportation Society of America (ITSA); or Institute of Transportation Engineers (ITE) will make your profile stand out.

Active memberships or certifications in industry groups like the International Municipal Signal Association (IMSA); Intelligent Transportation Society of America (ITSA); or Institute of Transportation Engineers (ITE) will make your profile stand out.

Ability to Travel: You are ready to travel up to 30% across the US and Canada.

Recommended Education: Degree or diploma in Civil Engineering, Transportation Engineering, Urban Planning or other related disciplines is an asset (a formal credential is not required - we strongly encourage candidates with equivalent industry experience to apply).

Your Rewards & Well-being: We invest in our team with benefits designed for modern life and true work-life balance.

Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.

Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan.

Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.

Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

Miovision may use artificial intelligence (AI) to assist in the hiring process for tasks such as helping to identify qualified candidates, taking meeting notes, creating summaries, and streamlining administrative work. These tools are one of several factors considered in the hiring process and do not replace human judgement. We do not use AI to make any final hiring or interview decisions.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com.

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.