Technical Business Analyst
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Key skills for this role
About the Role
Xebia is seeking a Technical Business Analyst to support the development and continuous improvement of an Airline Website and CMS platform. The role requires 5+ years of BA experience in digital, airline, ecommerce, or fintech environments, strong Agile/SAFe experience, and proficiency with AEM and JIRA.
Key Skills for This Role
Responsibilities
- Translate product strategy and roadmap into clear business and functional requirements
- Analyse customer, business, and system needs for airline website and CMS initiatives
- Support feature discovery and solution definition with UX, architecture, and development teams
- Support Product Owners in maintaining a high quality, ready to deliver backlog
- Detail features and user stories with acceptance criteria and acceptance tests
- Ensure development teams clearly understand requirements and desired outcomes
- Assist in managing dependencies across teams and Product Owners
- Validate delivered features against acceptance criteria and Definition of Done
- Support UAT planning, execution, defect triage, and business sign off
- Assist with sprint reviews, demos, and stakeholder validation sessions
- Participate in SAFe ceremonies including PO Sync, Program Backlog Refinement, WSJF, Sprint Planning, and PI Planning
- Support retrospectives and continuous improvement initiatives
Requirements
- 5+ years’ experience as a Business Analyst or in product development roles within digital, airline, ecommerce, fintech, or financial services environments
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent
- Strong experience working in Agile delivery environments (Scrum and SAFe)
- 2+ years’ experience with Adobe Experience Manager (AEM) or similar CMS platforms (preferred)
- 2+ years’ experience using JIRA for epics, features, user stories, and sprint backlogs (mandatory)
- Proven delivery experience on customer facing digital platforms
- Strong analytical, documentation, communication, and stakeholder management skills
Full Job Posting
Role Purpose
- The Business Analyst supports the development and continuous improvement of the Airline Website and CMS platform.
- Ensuring delivery of high quality, customer centric digital experiences that drive key digital and commercial KPIs.
- This role is part of a critical customer facing digital product area and works closely with Product, Digital, Ecommerce, Technology, UX, and Content teams.
Key Accountabilities
- Translate product strategy and roadmap into clear business and functional requirements.
- Analyse customer, business, and system needs for airline website and CMS initiatives.
- Support feature discovery and solution definition with UX, architecture, and development teams.
- Support Product Owners in maintaining a high quality, ready to deliver backlog.
- Detail features and user stories with acceptance criteria and acceptance tests.
- Ensure development teams clearly understand requirements and desired outcomes.
- Assist in managing dependencies across teams and Product Owners.
- Validate delivered features against acceptance criteria and Definition of Done.
- Support UAT planning, execution, defect triage, and business sign off.
- Assist with sprint reviews, demos, and stakeholder validation sessions.
- Participate in SAFe ceremonies including PO Sync, Program Backlog Refinement, WSJF, Sprint Planning, and PI Planning.
- Support retrospectives and continuous improvement initiatives.
Education & Experience
- 5+ years’ experience as a Business Analyst or in product development roles within digital, airline, ecommerce, fintech, or financial services environments.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent.
- Strong experience working in Agile delivery environments (Scrum and SAFe).
- 2+ years’ experience with Adobe Experience Manager (AEM) or similar CMS platforms (preferred).
- 2+ years’ experience using JIRA for epics, features, user stories, and sprint backlogs (mandatory).
- Proven delivery experience on customer facing digital platforms.
- Strong analytical, documentation, communication, and stakeholder management skills.
Desirable
- SAFe Product Owner / Product Manager certification.
- Agile or Business Analysis certifications (CSPO, PSPO, PMI PBA, IIBA).
Key Competencies
- Requirements analysis & problem solving.
- Stakeholder management and collaboration.
- Attention to detail and quality orientation.
- Ability to manage priorities and deadlines.
- Proactive, delivery focused mindset.
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