Technical Authority Expert IP Core
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Key skills for this role
About the Role
Ericsson is seeking a Technical Authority Expert – Transmission to provide technology leadership and operational support across the Transmission domain within Managed Services.
Key Skills for This Role
Responsibilities
- Provide second line technical authority support for the Transmission domain under Ericsson governance
- Support troubleshooting across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and transport infrastructure
- Coordinate troubleshooting and restoration with vendors, third parties, Field Operations, customer teams, and design organizations
- Guide FO and operational teams during troubleshooting and restoration activities
- Support node acceptance, configuration management, software maintenance, and operational audits
- Manage assurance activities including Change Introduction impact analysis, Business Requirement impact analysis, and complex change support
- Support Incident Management including outage handling, degradation analysis, troubleshooting, and complex incident resolution
- Perform proactive trend analysis to identify failures and improve recovery processes
- Support Analytics & Automation initiatives by identifying automation and operational improvement opportunities
- Build understanding of interfaces, protocols, and parameters across telecom domains to support cross domain issue resolution
Requirements
- Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent
- 5–10 years of experience within the telecom industry
- Strong expertise in transmission networks including routers, L2/L3 switches, MPLS networks, and transmission infrastructure
- Strong troubleshooting experience within multivendor telecom environments
- Good understanding of scripting, automation, analytics, and telecom operational processes
- Experience within Managed Services, Transmission Operations, IP Transport, or telecom operational support environments preferred
Full Job Posting
About this opportunity
- The Technical Authority Expert – Transmission is part of Managed Services deliveries in line with the Ericsson Operations Engine.
- The role is responsible for providing technology leadership, technical expertise, governance, and operational support across the full lifecycle of Create, Sustain, and Evolve within the Transmission domain.
- The role acts as the second line technical authority for the Transmission domain under Ericsson governance, supporting end to end troubleshooting, operational assurance, service continuity, and network stability across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and related transp
- The role operates within a 24/5 shift model with weekend on call support responsibilities.
What You Will Do
- Provide second line technical authority support for the Transmission domain under Ericsson governance.
- Support troubleshooting across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and transport infrastructure.
- Coordinate troubleshooting and restoration with vendors, third parties, Field Operations (FO), customer teams, and design organizations.
- Guide FO and operational teams during troubleshooting and restoration activities.
- Support node acceptance, configuration management, software maintenance, and operational audits.
- Verify MDTs, TCNs, maintenance activities, and compliance requirements.
- Handle requests, escalations, and reporting activities.
- Manage assurance activities including Change Introduction impact analysis, Business Requirement impact analysis, and complex change support.
- Support rollback and fallback decisions during major operational changes.
- Define and coordinate security preventive maintenance activities.
- Design KPI reporting, event correlation, and filtering mechanisms.
- Support Incident Management including outage handling, degradation analysis, troubleshooting, and complex incident resolution.
The Skills You Bring
- Strong understanding of telecom network architecture across 2G, 3G, 4G, and 5G technologies.
- Strong expertise in transmission networks including routers, L2/L3 switches, MPLS networks, and transmission infrastructure.
- Good understanding of transport networks, telecom signaling, traffic concepts, voice/data flows, and telecom services.
- Strong troubleshooting experience within multivendor telecom environments.
- Knowledge of KPI formulas, KPI degradation analysis, and troubleshooting methodologies.
- Good understanding of scripting, automation, analytics, and telecom operational processes.
- Understanding of Machine Learning, Artificial Intelligence, and Cloud technologies.
- Knowledge of core and access network performance/configuration parameters and their interpretation.
- Understanding of support and supply processes.
- Strong telecom fundamentals and network architecture understanding.
Qualification & Industry Experience
- Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent.
- 5–10 years of experience within the telecom industry.
- Experience within Managed Services, Transmission Operations, IP Transport, or telecom operational support environments preferred.
Behavioral Competencies
- Strong leadership and cross functional coordination capabilities.
- Excellent communication and stakeholder management skills.
- Strong analytical, troubleshooting, and problem solving capabilities.
- Proactive and results oriented mindset.
- Ability to work effectively under pressure in operational environments.
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