Technical Analyst
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Key skills for this role
About the Role
Ampstek is seeking a Technical Analyst to support the Order Management System product team by bridging business requirements with technical implementation across airline retailing and distribution.
Key Skills for This Role
Responsibilities
- Gather, document, and validate business and technical requirements from stakeholders
- Translate business needs into user stories, functional specs, and acceptance criteria for engineering teams
- Analyze Order Management System API data flows across core microservices
- Write and troubleshoot SQL queries to investigate data issues, reconciliation mismatches, and production incidents
- Support root cause analysis of production issues using Dynatrace observability data
- Support API integrations for different products and assist with API contract review
- Participate in UAT planning, test case design, and defect triage
Requirements
- 5 8 years of experience as a Technical Analyst
- Experience gathering, documenting, and validating business and technical requirements from stakeholders
- Ability to write and troubleshoot SQL queries to investigate data issues
- Experience with Dynatrace observability data (logs, traces, DQL queries) for root cause analysis
- Experience supporting API integrations and preparing OpenAPI specifications
Full Job Posting
Role Overview
- The Technical Analyst will support the Order Management System product team by bridging business requirements with technical implementation across airline retailing and distribution.
- The role involves analyzing system behavior, documenting requirements, supporting integrations, and enabling data driven decision making across OMS microservices and downstream systems.
Requirements & Analysis
- Gather, document, and validate business and technical requirements from stakeholders
- Translate business needs into user stories, functional specs, and acceptance criteria for engineering teams
- 5 8 years of experience in Technical Analyst
- Maintain traceability between requirements, backlog items and delivered features
System & Data Analysis
- Analyze Order Management System API data flows across core microservices
- Write and troubleshoot SQL queries to investigate data issues, reconciliation mismatches, and production incidents
- Support root cause analysis of production issues using Dynatrace observability data (logs, traces, DQL queries)
Integration Support
- Support API integrations for different products
- Assist with API contract review and prepare OpenAPI specifications for APIs
- Participate in UAT planning, test case design, and defect triage
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