AI Product Owner - Contact Center Solutions
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Key skills for this role
About the Role
Ampstek is seeking an experienced AI Product Owner for Contact Center Solutions to lead product strategy and collaborate with engineering teams. The role requires a strong technical background in Python and JavaScript, with expertise in conversational AI, LLMs, and Google Contact Center solutions.
Key Skills for This Role
Responsibilities
- Lead product strategy and roadmap for AI powered contact center solutions
- Collaborate with engineering squads to define features and user stories
- Gather requirements from cross functional teams and stakeholders
- Map out complex user journeys and ensure exceptional customer experiences
Requirements
- 10+ years in project/program management
- At least 3 years as an AI product owner
- Hands on experience or fluency in Python and JavaScript
- Knowledge of Google Contact Center Solution (GECX/CES/CCAI/Dialogue Flow) preferred
Full Job Posting
Job Overview
- Job Role: AI Product Owner Contact Center Solutions
- Location: Brampton, ON Canada
- Long Term Contract
Mandatory Skills
- 10+ years in project/program management, with at least 3 years as AI product owner
Desired Skills
- Conversational AI, LLMs, and automation to transform customer support
- Knowledge of Google Contact Center Solution GECX / CES / CCAI / Dialogue Flow is preferred
- Hands on experience or fluency in Python and JavaScript
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