Technical Advanced Technology Solutions Manager, Canada

Act as the primary escalation point for technical service and support issues across Mexico.

Coordinate troubleshooting activities and corrective actions with service teams, integrators, and customers.

Drive resolution of complex technical issues while minimizing customer downtime.

Monitor service performance, customer satisfaction, and support metrics to ensure high-quality service delivery.

Develop and execute customer support plans for strategic accounts and key installations.

Promote preventative maintenance, lifecycle management, software updates, and aftermarket support programs.

Build and maintain strong relationships with customers, integrators, distributors, and strategic partners.

Provide technical guidance and consultative support throughout the customer journey.

Conduct regular customer reviews to identify performance improvement opportunities and future business needs.

Collect and communicate customer feedback, technical requirements, and market insights to internal teams.

Support training initiatives to improve customer utilization and adoption of RDS solutions.

Coordinate installation, commissioning, startup, and acceptance activities for robotic and digital solutions.

Manage technical project execution in collaboration with sales, engineering, service, and partner organizations.

Ensure projects are completed according to scope, quality standards, schedule, and customer expectations.

Support project risk assessment and mitigation planning.

Develop documentation, implementation plans, and technical reports as required.

Analyze field performance data and customer feedback to identify improvement opportunities.

Support development of service offerings, aftermarket programs, and technical support processes.

Contribute to roadmap planning for upgrades, software enhancements, and retrofit opportunities.

Stay current on robotics, automation, and digital manufacturing technologies and industry trends.

Lead special projects and strategic initiatives as assigned.

Technical Leadership

Applications Engineering

Customer Success

Industrial Automation

Service Excellence

Project Management

Problem Solving

Stakeholder Management

Continuous Improvement

Team Collaboration

Combination of office, manufacturing, customer-site environments and home-office.

Personal Protective Equipment (PPE) required when visiting manufacturing facilities.

Frequent use of computers, diagnostic tools, and technical equipment.

Ability to occasionally lift or move equipment and tooling as required.

Exposure to varying manufacturing and environmental conditions during customer visits.

Domestic travel throughout Canada approximately 60-70%.

Occasional international travel within North America to support customer projects, training, and regional initiatives.