Field Service Engineer - Canada

Key Technical Responsibilities

• Advanced Diagnostics & Root-Cause Troubleshooting: Perform comprehensive electromechanical, electronic, and pneumatic diagnostics on automated CNC cutting machines, AC/DC servo drive systems, height sensors, and high-frequency plasma units using oscilloscopes, digital multimeters, schematic drawings, and diagnostic software.
• Installation & Turnkey Commissioning: Lead on-site system integration, machine alignment, leveling, I/O verification, CNC parameter configuration, process gas calibration, and test cutting to ensure systems meet factory specifications and customer acceptance criteria.
• Preventative & Corrective Maintenance: Execute planned multi-point maintenance audits, component rebuilds, motion calibration, torch consumable optimization, and emergency repair interventions to ensure 99%+ operational reliability.
• Control Systems & Automation Support: Diagnose and interface with CNC controllers (e.g., Vision, Columbus CAD/CAM interfaces), PLC logic, industrial fieldbuses (Ethernet/IP, Modbus, PROFINET), and safety interlocks (CSA Z432 / ISO 13849 / NFPA 79 standards).
• Client Enablement & Operational Training: Deliver technical training for customer maintenance technicians, CNC programmers, and operators on machine safety, daily operation, torch setup, and first-line preventive care.
• Engineering Feedback & Field Reporting: Author detailed Field Service Reports (FSRs) documenting failure modes, root causes, corrective actions, and recommended preventative spares. Collaborate with Aftermarket and R&D engineering teams to drive design reliability improvements.
• Spare Parts & Aftermarket Advisory: Assess system wear profiles, formulate bill-of-materials (BOM) recommendations for critical spare parts packages, and support customer retrofit/upgrade roadmaps.

Required Qualifications

• Education & Technical Training: College Diploma or Advanced Diploma in Electrical / Electronic Engineering Technology (EET), Mechatronics, Industrial Automation, Electromechanical / Mechanical Engineering
• Technology, or equivalent technical trade certificate / Red Seal endorsement (e.g., 442A / 433A / 309A), or Canadian Armed Forces (CAF) technical qualification.
• Field Experience: 2–5+ years of hands-on experience in industrial field service, machine tool repair, robotics, or automated manufacturing systems.
• Electromechanical Acumen: Proven ability to read and interpret electrical schematics, ladder logic, hydraulic/pneumatic schematics, and mechanical assembly blueprints.
• Safety & Standards: Demonstrated commitment to industrial safety standards (Canadian OH&S compliance, WHMIS, Lockout/Tagout [LOTO], CSA Z462 / NFPA 70E Arc Flash awareness).
• Physical Requirements: Ability to lift up to 50 lbs. (23 kg) unassisted, work in industrial plant environments, climb ladders, maneuver around large gantry machinery, and stand/walk for extended periods during commissioning.
• Mobility & Driving: Valid Canadian Driver’s License with a clean driving record and a valid Canadian Passport (or eligibility to obtain one) for occasional cross-border travel/training in the U.S.

Preferred Qualifications & Skills

• Industry Exposure: Direct experience with thermal cutting technologies (high-definition plasma, oxy-fuel, fiber laser, or waterjet) and CNC motion platforms.
• Software / CAD/CAM: Familiarity with CNC nesting software, CAD/CAM file formats (DXF, DWG, ESSI, G-code), and remote diagnostic tools.
• Bilingual Capability: Bilingual proficiency in English and French (verbal and written) is a strong asset; Spanish proficiency is also valued to support collaborative North American engineering initiatives.

Work Environment, Travel & Total Rewards