Technical Account Manager

• Excellent written and verbal communication skills
• Ability to translate complex technical concepts for diverse audiences
• Strong presentation and workshop facilitation skills
• Collaborative mindset with experience working across teams

• Deep knowledge of digital transformation initiatives in industrial settings
• Understanding of manufacturing processes and operational challenges
• Experience with manufacturing execution systems (MES) and similar platforms

• Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
• Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
• Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
• Identify opportunities for deeper platform adoption and technical optimization

• Conduct technical workshops, training sessions, and platform deep-dives
• Help customers design scalable solutions using Tulip's no-code platform
• Guide customers through complex technical implementations and integrations
• Collaborate with customers to establish technical best practices and governance

• As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
• Partner with Product and Engineering teams to communicate customer technical requirements
• Collaborate with Sales Engineering during expansion opportunities
• Support renewal processes with technical value demonstrations

• Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
• Develop technical content, documentation, and enablement materials
• Participate in customer advisory boards and technical user groups
• Represent Tulip at industry events and technical conferences
• Actively use AI tools in your technical workflow

• Customer Success
• Product
• Engineering
• Support

We know even great candidates experience imposter syndrome.

Even if you don’t match every requirement, applying gives you the opportunity to be considered.

We’re building a strong, diverse team that values hard work, families, and personal well-being.

of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer.

At Tulip, we celebrate all.

Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Help us build an inclusive community that will transform frontline operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process.

All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.