Customer Success Manager

Tulip , the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful

You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives

You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments

You are customer-focused and excited to partner with customers to deliver measurable impact

You Google your way out of most problems, and understand that every customer sees the world a bit differently

BA/BS (MBA/Masters preferred)

Direct experience with implementing change in manufacturing and operations

4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the manufacturing and operations industry

Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments

Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)

Bias for action and client impact

Ability to travel (estimated 20%)

Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer