Technical Account Manager, SIEM / Security Analytics (KSA)
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Key skills for this role
About the Role
Anomali is seeking a Technical Account Manager to drive customer success for their SIEM/Security Analytics platform in Riyadh. The role involves building strong customer relationships, providing technical expertise, and ensuring successful adoption of the Anomali Platform.
Key Skills for This Role
Responsibilities
- Serve as an Anomali Platform power user and help customers achieve success with the technology
- Build strong customer relationships, especially with key stakeholders
- Address customer technical requests and proactively identify and resolve issues
- Provide advice, guidance, and technical know how to ensure successful usage and adoption
- Manage customer expectations while holding them accountable
- Be your customer’s advocate and internal champion
- Track key account metrics and communicate progress to stakeholders
- Engage with Onboarding Engineers, Technical Support, Engineering, Sales, and Product Management
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field (or 3 additional years of experience)
- 5+ years in technical customer success, solutions engineering, sales engineering, or similar role
- Experience with cybersecurity technologies: SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs
- Significant experience in enterprise accounts, SecOps, and Threat Intel
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.)
- Strong grasp of networking concepts and proficiency with various Operating Systems
- Experience managing multiple stakeholders and projects
- Customer first attitude and strong problem solving skills
- Exceptional communication, presentation, and interpersonal skills
- Experience with Gainsight, SalesForce, and JIRA
- Willing to travel up to 25% of the time
- Located in and authorized to work in Saudi Arabia
Full Job Posting
Company Description
- Anomali delivers the first Intelligence Native Agentic SOC Platform, unifying security data lake, IOC repository, threat intelligence, and agentic AI.
- The platform accelerates detection, investigation, and response for security teams.
Duties & Responsibilities
- Serve as an Anomali Platform power user; help customers achieve success with the technology.
- Build strong customer relationships, especially with key customer stakeholders.
- Address customer’s technical requests; proactively identify and resolve issues.
- Provide advice, guidance, and technical know how to ensure successful usage and adoption.
- Manage customer expectations while holding them accountable.
- Be your customer’s advocate and internal champion.
- Track key account metrics; communicate progress to internal and external stakeholders.
- Engage with Onboarding Engineers to ensure a smooth transition.
- Engage with Technical Support to ensure speedy resolution of customer issues.
- Engage with Engineering to resolve customer reported issues.
- Partner with Sales to ensure an exceptional customer experience.
- Engage with Product Management to promote customer feature requests.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
- Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs.
- Significant experience working in enterprise accounts, SecOps, and Threat Intel.
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.).
- Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.).
- Experience in managing multiple stakeholders and projects as a lead and team player.
- Customer first attitude; a listener who is customer oriented and attentive to their needs.
- Critical thinker with problem solving skills; enjoys solving technical and challenging issues.
- Works well under pressure with a high tempo of operations.
- Exceptional communication, presentation, and interpersonal skills.
- Experience in using Gainsight, SalesForce, and JIRA.
- Willing to travel up to 25% of the time.
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