Technical Account Manager, SIEM / Security Analytics
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Key skills for this role
About the Role
We are looking for a dedicated, ambitious, curious and self-driven Technical Account Manager (TAM) to join the EMEA Customer Success team. The TAM is a technical subject matter.
Key Skills for This Role
Responsibilities
- Serve as an Anomali Platform power user and help customers achieve success with the technology
- Build strong customer relationships, especially with key stakeholders
- Address customer technical requests and proactively identify and resolve issues
- Provide advice, guidance, and technical know how to ensure successful usage and adoption
- Manage customer expectations while holding them accountable
- Be your customer's advocate and internal champion
- Promote advocacy
- Track key account metrics and communicate progress to internal and external stakeholders
- Engage with Onboarding Engineers to ensure smooth transition
- Engage with Technical Support to ensure speedy resolution of customer issues
- Engage with Engineering to resolve customer reported issues
- Partner with Sales to ensure exceptional customer experience
Requirements
- Technical subject matter expertise in CTI and SecOps
- Experience with SIEM and security analytics platforms
- Strong customer relationship and communication skills
- Ability to provide technical advice and ensure effective technology usage
- Experience in monitoring usage, creating dashboards, and making best practice recommendations
- Ability to prove ROI and build reference accounts
Full Job Posting
Role Overview
- Anomali is looking for a Technical Account Manager (TAM) to join the EMEA Customer Success team.
- The TAM is a technical subject matter expert focused on customer success, ushering customers through the maturity journey.
- The role requires a combination of technical expertise and customer relationship skills.
Duties & Responsibilities
- Serve as an Anomali Platform power user; help customers achieve success with the technology.
- Build strong customer relationships, especially with key customer stakeholders.
- Address customer's technical requests; proactively identify and resolve issues.
- Provide advice, guidance, and technical know how to ensure successful usage and adoption.
- Manage customer expectations while holding them accountable.
- Be your customer's advocate and internal champion.
- Promote advocacy.
- Track key account metrics; communicate progress to internal and external stakeholders.
- Engage with the Onboarding Engineers to ensure a smooth transition.
- Engage with Technical Support to ensure speedy resolution of customer issues.
- Engage with Engineering to resolve customer reported issues.
- Partner with Sales to ensure an exceptional customer experience.
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