Technical Account Manager
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Key skills for this role
About the Role
AfterShip is hiring a Technical Account Manager to own the technical onboarding journey for merchants launching on TikTok Shop. This role combines hands-on integration work with relationship management, requiring 3+ years of customer-facing technical experience and fluency with APIs.
Key Skills for This Role
Responsibilities
- Own end to end technical onboarding for merchants launching on TikTok Shop with AfterShip Channels, from kickoff through go live
- Connect and configure integrations between merchant's storefront and TikTok Shop; sync products, orders, and inventory; troubleshoot issues
- Navigate TikTok Shop platform logic including API constraints, policy nuances, and fulfillment rules
- Teach merchants how to use Feed confidently and adopt advanced features for independent operation
- Drive measurable onboarding outcomes: get merchants live and healthy within ~30 days
- Guide merchants beyond initial setup to optimize listings and use AfterShip Feed and Affiliates to grow sales
- Partner with merchants on their TikTok Shop growth journey, identifying opportunities for deeper feature adoption and cross sell
- Partner with Omnichannel SA, Product, and GTM teams to translate merchant needs into product improvements
Requirements
- 3+ years in a customer facing technical role (technical account management, solutions, implementation, or technical onboarding) in SaaS, ecommerce, or marketplace/integrations technology
- Technical fluency with APIs and integrations, data mapping across systems, and structured troubleshooting
- Ability to translate technical concepts into clear guidance and teach merchants to operate independently
- Ability to prioritize, multitask, and perform under pressure across multiple accounts
- Excellent written and verbal communication skills
- Ownership mindset
Full Job Posting
Your Mission
- Own the technical onboarding journey for merchants launching on TikTok Shop with AfterShip Channels.
- Be the hands on technical partner who connects and configures integrations, troubleshoots, and teaches merchants to operate independently.
What You'll Do
- Own end to end technical onboarding for merchants from kickoff through go live.
- Connect and configure integrations between merchant's storefront and TikTok Shop.
- Navigate TikTok Shop platform logic—API constraints, policy nuances, fulfillment rules.
- Teach merchants to use Feed confidently and adopt advanced features.
- Drive measurable onboarding outcomes: live and healthy within ~30 days.
- Guide merchants beyond initial setup to optimize listings and use Feed and Affiliates.
- Partner with merchants on growth journey, identifying feature adoption and cross sell opportunities.
- Partner with internal teams to translate merchant needs into product improvements.
Who We're Looking For
- 3+ years in a customer facing technical role in SaaS, ecommerce, or integrations technology.
- Technical fluency with APIs, integrations, data mapping, and troubleshooting.
- Strong educator able to translate technical concepts.
- Ability to prioritize and multitask across multiple accounts.
- Excellent written and verbal communication.
- Ownership mindset.
Why You Should Join Us
- Great Place to Work Certified.
- Innovative & inclusive culture.
- Ambitious mission with real impact.
- Thrive & Grow: no ceiling to what you can achieve.
- Flexible Work Setup: remote first with hybrid options.
- Competitive compensation.
- Healthcare coverage from day 1.
- Retirement plans including company match.
- Unlimited PTO.
- Annual learning & wellness benefit.
- Monthly book perk.
Salary Range
- CAD 87,000 CAD 141,000 on target earnings
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