Lifecycle Marketing Manager
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Key skills for this role
About the Role
AfterShip is looking for a Lifecycle Marketing Manager to scale email and lifecycle marketing programs for their B2B SaaS platform. The role involves building automated email journeys, developing audience segmentation, and optimizing campaigns through A/B testing.
Key Skills for This Role
Responsibilities
- Build and execute automated email journeys, triggered campaigns, and in app programs across the B2B customer journey
- Develop audience segmentation using firmographic and behavioral data
- Continuously test and optimize through A/B and multivariate experiments
- Deploy email campaigns across formats: promotional, behavioural, drip, and product updates
- Own in app marketing touchpoints (tooltips, banners, modals) in partnership with the Product Growth team
- Write compelling copy, collaborate with Design, and manage the campaign calendar
- Ensure data hygiene, list health, and compliance with email best practices
- Track core KPIs: open rates, CTR, conversion, pipeline influence, and revenue attribution
- Build dashboards in Tableau and Google Analytics to connect email engagement to revenue outcomes
- Partner with Product Marketing, Product Growth, Revenue Operations, Marketing Automation, and Customer Success
- Document workflows, campaign processes, and playbooks as the lifecycle function matures
Requirements
- 3 5 years of experience in lifecycle, email, or CRM marketing, ideally in a B2B SaaS environment
- Bachelor’s degree in Marketing, Communications, Business, or a related field
- Hands on experience executing full funnel email programs from brief through to analysis
- Experience with HubSpot or similar email service provider / marketing automation platform
- Strong understanding of audience segmentation, behavioural triggers, personalization, and customer journey mapping
- Solid analytical skills ability to pull reports, interpret campaign data, and translate insights into action
- Experience with A/B testing and a structured, hypothesis driven approach to optimization
- Familiarity with deliverability best practices and email compliance requirements (CAN SPAM, CASL, GDPR)
- Excellent written communication skills
Full Job Posting
Your Mission
- The Lifecycle Marketing Manager will play a key role in scaling AfterShip's email and lifecycle marketing program.
- This role sits within the Product team and plays a central part in executing lifecycle strategy.
- You will report to the Head of Product Marketing and work day to day alongside a close knit set of stakeholders.
What You’ll Do
- Strategy & Execution: Build and execute automated email journeys, triggered campaigns, and in app programs.
- Develop audience segmentation using firmographic and behavioral data.
- Continuously test and optimize through A/B and multivariate experiments.
- Campaign Execution: Deploy email campaigns across formats: promotional, behavioural, drip, and product updates.
- Own in app marketing touchpoints (tooltips, banners, modals) in partnership with the Product Growth team.
- Write compelling copy, collaborate with Design, and manage the campaign calendar.
- Ensure data hygiene, list health, and compliance with email best practices (deliverability, CAN SPAM, CASL, GDPR).
- Performance & Insights: Track core KPIs: open rates, CTR, conversion, pipeline influence, and revenue attribution.
- Build dashboards in Tableau and Google Analytics to connect email engagement to revenue outcomes.
- Cross functional Collaboration: Partner with Product Marketing, Product Growth, Revenue Operations, Marketing Automation, and Customer Success.
- Process Building: Document workflows, campaign processes, and playbooks as the lifecycle function matures.
Who We're Looking For
- 3 5 years of experience in lifecycle, email, or CRM marketing, ideally in a B2B SaaS environment.
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- Hands on experience executing full funnel email programs from brief through to analysis.
- Experience with HubSpot or similar email service provider / marketing automation platform is required.
- Strong understanding of audience segmentation, behavioural triggers, personalization, and customer journey mapping.
- Solid analytical skills you can pull your own reports, interpret campaign data, and translate insights into action.
- Experience with A/B testing and a structured, hypothesis driven approach to optimization.
- Familiarity with deliverability best practices and email compliance requirements (CAN SPAM, CASL, GDPR).
- AI fluency – comfortable using AI tools to accelerate copy drafting, campaign ideation, reporting, and workflow automation.
- Excellent written communication skills you can write email copy that converts and is on brand.
- Comfortable operating in ambiguity and able to help build process where none currently exists.
- Highly organized and detail oriented, with the ability to manage multiple campaigns and stakeholders simultaneously.
Salary range for this role
- CAD 90,000 CAD 110,000
Why You Should Join Us
- Great Place to Work Certified
- Innovative & Inclusive Culture
- Ambitious Mission with Real Impact
- Thrive & Grow
- Flexible Work Setup: remote first/hybrid flexible
- Competitive compensation
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
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