Technical Account Manager-Dubai
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Act as a customer advocate, provide proactive services to improve health and stability of customer’s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
Key Skills for This Role
Full Job Posting
Overview
- Act as a customer advocate, provide proactive services to improve health and stability of customer’s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
- Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
- Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
- Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba cloud solutions in assigned accounts.
- Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
- TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer’s technical advocate within Alibaba Cloud.
- Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
- Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.
Job Requirements
- Bachelor’s degree required and a minimum of 5 years’ experience, solid experience with Java development.
- A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud.
- Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications/websites.
- Able to demonstrate ability and experience in customer-facing positions as a technology consultant
- Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA/Failover and able to design cloud system accordingly
- Experience with Microservices, Containers and/or Serverless (including Istio、Docker、Kubernates，mesos tools )
- Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft azure, knowledge on Alibaba cloud is a plus.
- Self-motive, quicker learner and able to work under high pressure.
- Fluent in English，Ability to speak and write Mandarin or Arabic at professional level is a plus；
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Alibaba Cloud
Data Center Facility Manager
Dubai, UAE
Alibaba Cloud is hiring a Data Center Facility Manager to oversee daily operations, maintenance, and safety of electrical or HVAC systems in large-scale data centers. The role requires 5+ years of experience, strong tech
Business Development Manager-Dubai, Public Cloud
Dubai, UAE
Alibaba Cloud is seeking a Business Development Manager for Public Cloud in Dubai to drive sales and build customer relationships. The role involves analyzing key industries, engaging C-level executives, and converting r
Technical Account Management-Dubai
Dubai, UAE
Alibaba Cloud is seeking a Technical Account Manager in Dubai to provide customer-proximate technical support and stability assurance. You will resolve technical issues, conduct risk inspections, and optimize cloud usage
Alibaba Cloud Intelligence-Technical Account Manager-Dubai
Dubai, UAE
Alibaba Cloud seeks a Technical Account Manager in Dubai to act as a customer advocate, providing proactive services to improve cloud IT operational health. The role requires strong communication, consulting, and technic
Data Center Security Manager-Dubai
Dubai, UAE
Alibaba Cloud is seeking a Data Center Security Manager in Dubai to oversee security alarm response, conduct security assessments, perform inspections, and develop security management procedures. The role requires at lea
Data Center Facility Manager-Dubai
Dubai, UAE
Alibaba Cloud seeks a Data Center Facility Manager to oversee regional colocation data center operations in Dubai. The role involves managing vendors, developing SOPs/EOPs, providing technical leadership during normal an
Business Development Manager-Dubai
Dubai, UAE
About The Business Alibaba Cloud was founded in 2009 (A business unit of Alibaba Group - NASDAQ: BABA) is a global leader in cloud computing and artificial intelligence, providing services to thousands of enterprises, de
Business Development-Dubai
Dubai, UAE
Customer Relationship Building and Business Opportunity Development Proactively analyze key industries within the assigned country/market, identify key or potential customers, and independently map out the customer’s de
Data Center Facility Manager
Dubai, UAE
Business Development Manager-Dubai, Public Cloud
Dubai, UAE
Technical Account Management-Dubai
Dubai, UAE
Alibaba Cloud Intelligence-Technical Account Manager-Dubai
Dubai, UAE
Data Center Security Manager-Dubai
Dubai, UAE
Data Center Facility Manager-Dubai
Dubai, UAE
Business Development Manager-Dubai
Dubai, UAE
Business Development-Dubai
Dubai, UAE