bayt
Technical Account Manager
Unknown
Riyadh Region, KSA
Senior
Onsite
Discovered 2 weeks ago
TCP/IP networkingRouting and switchingFirewalls, IDS/IPS, DDoS, VPN, and web application firewallsAdvanced technical troubleshootingCustomer technical account managementTechnical support and post-sales support
Free
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Ready to ScanKey skills for this role
TCP/IP networkingRouting and switchingFirewalls, IDS/IPS, DDoS, VPN, and web application firewalls
Role Overview
Fortinet is seeking a Technical Account Manager to build trusted relationships with strategic enterprise customers.
The role provides technical advisory, support, and recommendations for mission-critical customer environments.
The position focuses on improving customer experience and return on investment through security products and best practices.
Key Skills for This Role
TCP/IP networkingRouting and switchingFirewalls, IDS/IPS, DDoS, VPN, and web application firewallsAdvanced technical troubleshootingCustomer technical account managementTechnical support and post-sales support
Full Job Posting
Role Overview
Fortinet is seeking a Technical Account Manager to build trusted relationships with strategic enterprise customers.
The role provides technical advisory, support, and recommendations for mission-critical customer environments.
The position focuses on improving customer experience and return on investment through security products and best practices.
Key Responsibilities
- Develop an understanding of customer business and technical needs to provide tailored technical guidance and support.
- Proactively guide customers as a trusted advisor using technical recommendations and best practices.
- Troubleshoot Fortinet products, reproduce customer environments in lab equipment, and recommend new solutions.
- Own customer incidents and drive timely resolutions while managing communications and expectations.
- Participate in customer calls and face-to-face meetings.
- Produce service reports for key stakeholders.
- Report software and hardware issues to research and development and ensure follow-up.
Skills and Attributes
- Good understanding of TCP/IP, routing, and switching.
- Hands-on experience with firewalls, IDS/IPS, DDoS, VPN, or web application firewalls.
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