Technical Account Manager

Serve as the primary operational and technical contact for customer inquiries.

Triage and resolve lower-level technical issues, escalating to Support or Engineering when needed.

Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management.

Maintain high standards of responsiveness, professionalism, and customer experience.

Respond to operational and general technical support requests via Pylon ticketing system.

Provide workflow and best-practice guidance to improve daily platform usage.

Partner with Account Managers and Account Executives to ensure customer technical needs are addressed.

Support customer onboarding and training initiatives where needed.

Assist with ProServe projects, such as customer training and workflow consultations, at leadership’s direction.

Contribute to building repeatable processes and resources that improve ProServe delivery.

Provide operational and technical expertise during scoped engagements.

Represent SewerAI at industry trade shows and events.

Support demos, booth operations, and customer/prospect engagement.

Capture event feedback and assist with lead and customer follow-up.

Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey.

Share customer feedback and insights to help improve product, training, and processes.

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SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.