Team Lead- Vision (Remote, Remote)

Team Lead- Vision

Roles & Responsibilities

• Acts as Liaison between Alta and client, Meets and maintains current SLA/SOP requirements and deadlines, generates and maintains team reporting
• Review and triage emails to Team DL > move to SF (Compliance/HIPAA)
• Directs timely resolution of SF cases
• Ensures Follow up on outstanding tasks per SLA
• Delegates tasks as needed to end-users, flags action items -
• Assures WDWW (Who Does What and When)
• Tracks and maintains Client Reporting per contract
• Provides reporting to client
• Facilitates all meetings, Provides agenda for clinic calls
• Keeps MOM for CRM leading call
• Monitors daily E-bridge SLA Report
• Maintains daily Payment Details and Deposits emails
• Maintains Client Statements per Contract
• Creates Client Monthly Dashboard
• Coordinates staff training/education
• ?

Additional Skills

• Ability to effectively interact with staff, clients, physicians/providers, and management at all levels
• Ability to work at a fast pace and maintain a high concentration level with accuracy
• Proficiency in ICD-10, CPT, HCPCS, and modifiers for professional fees
• Excellent written and verbal communication skills and ability to prioritize and organize work to meet deadlines
• Proficient with computer applications (MS office, excel, etc.)
• Demonstrates ability to work with minimal supervision
• Ability to use critical thinking skills to identify operational, system or policy issues and communicate/escalate those issues through leadership chain