Team-Lead

Job Overview

Requirements

• Team Management: Lead and motivate a team of tele callers to achieve performance goals.
• Customer Service: Ensure the team delivers exceptional customer service across all touch points , including new orders, order status updates, complaints, feedback, and compliments.
• Training and Development: Conduct ongoing training on product knowledge, persuasive selling techniques, complaint handling, and other relevant areas.
• Performance Management: Set clear performance expectations, monitor team performance, and provide regular feedback and coaching.
• Process Improvement: Identify opportunities to enhance call center processes and implement improvements to increase efficiency and effectiveness.
• Data Analysis: Prepare and analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement.
• Target Achievement: Drive team performance to meet and exceed daily, weekly, and monthly targets.
• Coordination: Collaborate with other departments to ensure seamless customer experience.

Benefits

• Health Insurance for you and your family members
• Attractive variable pay besides fixed pay to excite and reward your achievement
• Package – Best in the industry for the people who are best in the Industry