ASSISTANT MANAGER

OBJECTIVE

ROLES AND RESPONSIBILITIES

• Oversee day-to-day operations of the Customer Service, including opening and closing procedures, inventory management, and ensuring cleanliness and maintenance.
• Develop and implement strategies to maximize sales and achieve revenue targets.
• Monitor and analyze sales performance, identifying areas for improvement and implementing corrective measures.
• Train, supervise, and motivate staff to deliver exceptional customer service and meet performance goals.
• Ensure compliance with company policies, procedures, and quality standards.
• Handle customer inquiries, complaints, and resolve issues in a timely and satisfactory manner.
• Maintain effective communication and coordination with other departments, such as marketing, finance, and procurement.
• Conduct regular stock checks, manage inventory levels, and minimize wastage.
• Implement marketing initiatives and promotions to drive foot traffic and increase sales.
• Monitor and control operating costs, including labor, supplies, and overhead expenses.

DESCRIPTION