Team Lead- Foreclosure & Default Operations

We are seeking an experienced and motivated Team Lead to oversee daily workflow operations, support team performance, and help drive operational excellence.

In this role, you will serve as a key resource for team members by providing guidance, training, and day-to-day support while ensuring strict compliance with client, investor, and regulatory requirements.

If you have a strong background in foreclosure, bankruptcy, or creditor rights operations and enjoy coaching others, solving problems, and maintaining high standards in a fast-paced environment, we would love to hear from you.

• Workflow & Operations Management: Manage and prioritize daily team workflow, ensuring tasks are completed accurately, on schedule, and in alignment with strict deadlines.
• Quality Assurance & Compliance: Conduct quality reviews and spot checks to maintain accuracy, adhere to client scorecards, and meet internal expectations.
• Team Coaching & Support: Serve as the first point of contact for team questions, escalations, and coaching, actively supporting professional development and performance improvement.
• Training & Onboarding: Assist with onboarding, ongoing training, and the seamless implementation of new departmental procedures or process updates.
• Reporting & Audits: Support internal audits, client requests, reporting initiatives, scorecard rebuttals, and departmental projects.
• Process Improvement: Identify opportunities for workflow enhancements, share recommendations with leadership, and help resolve operational bottlenecks.
• Hands-On Support: Maintain a small portfolio of files and provide direct production support during high-volume periods or staffing shortages.

• Experience: 2 to 3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations (1+ year in a Team Lead, Senior Specialist, or supervisory support role is preferred).