Client Performance Administrative Assistant

Diaz Anselmo & Associates P.A. is a nationally recognized, certified minority-owned law firm backed by more than three decades of expertise protecting the interests of creditors, investors, and loan servicers.

Operating from our principal offices in Naperville, IL, and Plantation, FL, our comprehensive practice spans bankruptcy, foreclosure, commercial litigation, corporate services, appellate work, and real estate transactions.

Our Plantation-based office is specifically seeking an analytical and highly proactive Client Performance Administrative Assistant to anchor client relations, track operational KPIs, and enforce regulatory compliance across our active portfolios.

• Act as the central point of contact for nationwide institutional accounts, handling everyday inquiries via telephone, professional correspondence, and intricate servicer portals.
• Review client-facing achievement scorecards, oversee strict reporting schedules, and initiate internal escalation pathways to clear processing bottlenecks.
• Verify file advancement against rigid regulatory and client schedules to eliminate portfolio stagnation.
• Deliver essential administrative backing during internal quality assurance checks, external client inspections, and statutory compliance assessments.
• Construct detailed legal case histories and aggregate quantitative operational results for senior leadership.
• Collaborate closely with attorneys, paralegals, and default fulfillment teams to ensure legal filings satisfy strict investor and court deadlines.
• Track, interpret, and execute rapid response initiatives for system notifications, procedural adjustments, and sector-specific directives.

• Professional Background: 2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.