appone
Team Lead (DC, Washington)
Xtreme Solutions
USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Free
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The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles such as, Passport services’ processing work functions (mail open, cashier, image capture, image review, data entry, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center.
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Job Summary
The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles such as, Passport services’ processing work functions (mail open, cashier, image capture, image review, data entry, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center.
Roles and Responsibilities
- Anticipated tasks include, but are not limited to, the following:
- Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM .
- Plan and follow established procedures and methods to meet changing processing requirements
- Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting
- Perform workload management in all Passport task areas to include, Mail Open, LB/Scanning, Image Review, Quality Control, Mail Out, PRISM or Customer Service
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