Fraud Associate Level I (DC, Washington)

Job Summary

Roles and Responsibilities

• Read rapidly from both paper and a computer terminal
• Liaise with other agencies while performing daily duties
• Assist in processing applications referred to the FPM by Document Specialists and Acceptance Agents
• Process initial fraud case paperwork, enter data, perform quality control reviews of data entered
• Process fraud case paperwork, including: scan fraud cases, enter or update applicant information into appropriate databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)
• Complete pre-formatted letters (addressing a variety of deficiencies) to document applicants whose files have been referred to the FPM office, proofread correspondence, correct any deficiencies
• Assist in verifying vital records and other public records
• Perform telephone and written inquiries concerning pending applications for FPM and team members
• Assist in preparing document fraud detection training materials
• Retrieve mail, file requests, or other information from other offices
• Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with document files
• Maintain paper and electronic file libraries
• Assist in training other Fraud Associate Level I’s and maintain training materials