Team Lead- Customer Service (Call Center)
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Key skills for this role
About the Role
We are hiring a Team Lead for Customer Service in a call center environment. The role involves providing daily direction to the team, ensuring timely and efficient handling of customer inquiries, and fostering a high-quality work environment.
Key Skills for This Role
Responsibilities
- Provide daily directions and communication to team so that customer service calls are answered in a timely, efficient and knowledgeable manner
- Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
- Create and maintain a high quality work environment so team members are motivated to perform at their highest level
- Lead the team effectively in absence of Manager – Customer Experience
- Conduct weekly team meetings to share updates & best practices
- Continuously monitor order flow and assess workload vis à vis team strength; support team with order processing
Requirements
- Experience in leading a customer service team
- Ability to provide quality customer service and handle complaints
- Strong communication and direction giving skills
- Ability to foster a high quality work environment
Full Job Posting
Job Overview
- Job Title: Team Lead Customer Service (Call Center)
- Type: Permanent
- Work Location: Dubai
- Salary: 9000 10000
Key Responsibilities
- Provide daily directions and communication to team so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
- Create and maintain a high quality work environment so team members are motivated to perform at their highest level.
- Lead the team effectively, in absence of Manager – Customer Experience.
- Give constant direction to team members to ensure that all customer inquiries are attended to on time and in the best way possible.
- Support Manager – Customer Experience in fostering an environment of teamwork, customer delight, continuous improvement and a positive attitude.
- Answers team member questions, and oversees team member work for quality and guideline compliance.
- Conducts weekly team meetings to share updates & best practices.
- Continuously monitor order flow and assess the workload vis à vis team strength for the day. Be hands on and support team with Order processing.
Mandatory Details/Skills
- Provide daily directions and communication to team so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
- Create and maintain a high quality work environment so team members are motivated to perform at their highest level.
- Lead the team effectively, in absence of Manager – Customer Experience.
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible.
- Support Manager – Customer Experience in fostering an environment of teamwork, customer delight, continuous improvement and a positive attitude.
- Answers team member questions, and oversees team member work for quality and guideline compliance.
- Conducts weekly team meetings to share updates & best practices.
- Continuously monitor order flow and assess the workload vis à vis team strength for the day. Be hands on and support team with Order processing.
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