Tamayyaz - Swiss Service Agent "Saudi Only"
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Key skills for this role
About the Role
Swissôtel Al Maqam in Jeddah is hiring a Swiss Service Agent to provide and dispatch immediate actions to guest concerns, ensure follow-up, and promote hotel services. Requires a Bachelor's degree in business administration, excellent communication skills, and ability to work in a non-supervised environment.
Key Skills for This Role
Responsibilities
- Provide and dispatch immediate actions to all guest concerns
- Ensure follow up of action is completed within the quoted time
- Work with related departments to ensure efficiency in meeting guests needs
- Promote hotel services and amenities to encourage an exceptional resort experience
- Work in a non supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience
- Contribute to a team environment by assisting co workers in all departments related to the call center
- Handle all wakeup call requests 24/7
- Handle the main hotel Fax 24/7
- Handle emergency calls and call the hotel doctor when needed 24/7
Requirements
- Bachelor's degree in business administration
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Prior experience working with Opera or a related system
- Fluency in English
Full Job Posting
Company Description
- Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people.
- Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia, offering 1624 elegant rooms and suites with modern design, located in close proximity to the holy Masjid Al Haraam.
Job Description
- Provide and dispatch immediate actions to all guest concerns
- Ensure follow up of action is completed within the quoted time
- Work with related departments to ensure efficiency in meeting guests needs
- Promote hotel services and amenities to encourage an exceptional resort experience
- Work in a non supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience
- Contribute to a team environment by assisting co workers in all departments related to the call center
- Handle all wakeup call requests 24/7
- Handle the main hotel Fax 24/7
- Handle emergency calls and call the hotel doctor when needed 24/7
Qualifications
- Bachelor's degree in business administration
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
- Prior experience working with Opera or a related system
- Fluency in English
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