Talent Coach - Welcome Office
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Key skills for this role
About the Role
Process guest check-ins, manage payments, train staff, and ensure quality service while maintaining confidentiality and adhering to company policies.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity and payment
- Set up accurate guest accounts and enter Marriott Rewards information
- Complete cashier and closing reports
- Assist management in training, evaluating, and coaching employees
- Maintain positive working relationships and support team goals
Requirements
- Ability to process guest check ins and check outs
- Experience with cash handling and payment processing
- Strong communication and interpersonal skills
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
Additional Responsibilities
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals.
- Listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure personal appearance is clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests service needs.
Qualifications
- Ability to speak using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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