T&C Supervisor

Min 2 years’ experience Supervising Advisers and providing technical guidance and direction as a subject matter expert

Evidence of strong understanding of the FCA T&C handbook and broad understanding of the wider regulatory environment

Experience applying FCA handbook expertise with confidence and flexibility across a wide range of situations

Evidence of creating risk and quality remediation plans suitable for root cause and achieving good client outcomes

Experience working effectively alongside sales and business development teams or evidence of the requisite competencies to do so

Communication: speaks clearly and articulately, projecting credibility and responding to audience

Builds engagement: inspires people to commit to the work

Persuading & influencing: creates immediate positive and credible impression on others, changes course of conversations with persuasive contribution, actively seeks agreement from all parties

Analysing: identifies trends and patterns amongst various data sets, uses in-depth probing to gather information and identify a range of alternative

Judgement, decision making & problem solving: tackles complex scenarios by obtaining data and insight and applying judgement in context, demonstrates understanding of how individual issues are part of a larger system

Deciding & initiating action: takes responsibility for tasks, acts quickly and decisively, handles objections convincingly and does not backdown when challenged, works independently without constant guidance

Relating and networking: puts others at ease, quickly builds rapport, effectively interacts at all levels, takes steps to diffuse conflict and manage disagreements with tact

Drives functional results: shows collaboration and drive to make a difference across teams

Role model: demonstrates high risk and quality standards and behaviours though own actions

Coping with pressure and setbacks: remains focused on work when under pressure, maintains optimistic outlook in the face of challenge, keeps problems in perspective, open and receptive approach to feedback