Systems Reliability Engineer

• Strong analytical and troubleshooting skills, with experience managing and resolving complex incidents and participating in incident and problem management activities using ITIL-aligned practices
• Solid understanding of software engineering concepts and delivery disciplines, including iterative development, CI/CD pipelines, unit testing, and how applications are built, monitored, supported, and maintained in production environments
• Hands-on technical experience supporting Windows Server environments, IIS administration, PowerShell scripting, and foundational system administration, including working knowledge of TCP/IP networking, DNS, load balancing, and SSL/TLS certificate management
• Experience developing and maintaining IT operational documentation, including runbooks and knowledge base articles, ensuring consistent, repeatable support and continuous improvement
• Working knowledge of ITSM processes and tools, particularly incident, request, change, and problem management within platforms such as ServiceNow
• Experience leveraging AI-assisted tools for IT Operations, including operational monitoring, alert analysis, impact assessment, incident triage, runbook execution, and documentation updates, with demonstrated judgment in validating AI-generated insights before execution in production environments
• Ability to query and prompt AI tools effectively to support operations, troubleshooting, and continuous improvement initiatives
• Strong time management, evaluation, and adaptability skills, with the ability to stay current on emerging IT tools, trends, and operational best practices
• Experience with AI-enabled ITSM, AIOps, or observability platforms (for example ServiceNow AI features, AIOps tools, or intelligent monitoring platforms) preferred
• Familiarity with service dependency mapping, topology visualization, or blast-radius analysis tools preferred
• Experience improving operational workflows through automation, AI augmentation, or decision-support tooling preferred COMPETENCIES
• Accountability and self-management
• Communication
• Effective knowledge
• Innovation and problem-solving
• Teamwork and leadership WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

1-3 years of related experience

IIBA certification preferred; PSPO certification preferred

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me.

To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this.

WE.

It is a simple little word but means everything here.

We think as one.

One faM1ly.

One community.

One place where everyone belongings.

Everything we do is in the best interest of all of us.

What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE.

WE > me.

WE are servant leaders- at work and in the communities we serve.

WE are financially safe and sound stewards of members dollars.

WE are faM1ly.

Join a company that grows with you – personally and professionally

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are excited to offer a competitive salary for this position.

This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location.

We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.