IT Support Services Supervisor

• Working knowledge of ServiceNow ITSM, including incident, request, problem, and change management modules
• Familiarity with ITIL best practices for service support and operations
• Proven ability to manage, mentor, and develop support team members in a high-volume environment
• Strong interpersonal and communication skills; ability to interact effectively with all levels of the organization
• Demonstrated focus on end-user satisfaction and service quality
• Experience with Genesys Cloud or Genesys Engage call center platforms preferred
• Experience supporting endpoint technologies including Windows, macOS, Office 365, remote access tools, and mobile devices preferred COMPETENCIES
• Accountability and self-management
• Communication
• Effective knowledge
• Innovation and problem-solving
• Teamwork and leadership WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

5-8 years of related experience; 1-3 years of leadership/management experience

ITIL Foundation certification preferred

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me.

To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this.

WE.

It is a simple little word but means everything here.

We think as one.

One faM1ly.

One community.

One place where everyone belongings.

Everything we do is in the best interest of all of us.

What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE.

WE > me.

WE are servant leaders- at work and in the communities we serve.

WE are financially safe and sound stewards of members dollars.

WE are faM1ly.

Join a company that grows with you – personally and professionally

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are excited to offer a competitive salary for this position.

This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location.

We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.