Base Career helps you apply smarter for this job.
Key skills for this role
• Review existing MCP connector, gateway and platform components against the user needs expressed in each request and supporting documentation.
• Propose modifications, additional system components or new configurations to meet those needs.
• Develop functional specifications for each change, covering the permission scopes, data mappings, access boundaries and system behaviour required.
• Submit specifications for review and approval by the AI platform lead or the relevant system owner before any change is applied.
• Apply approved configuration changes under the direction of the senior engineers.
• Test each change against the original request and confirm the outcome with the person who raised it.
• Record the outcome and close out the request in Requester in line with Epic IT change management requirements.
• Escalate to the senior engineers where a request cannot be met by configuration or falls outside approved scope.
• Work alongside the senior engineers on platform initiatives, providing analysis, configuration and testing support.
• Assist with validation and verification of platform changes prior to release.
• Process approved access and permission requests against the platform access policies set by the system owners.
• Support the onboarding of new staff and teams onto the AI platform, including provisioning access against approved requests.
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
North Perth, AUS
North Perth, AUS
North Perth, AUS
Perth, AUS
North Perth, AUS
Bondi, AUS
• Build and maintain Grafana dashboards and reporting drawn from the Epic IT data warehouse for internal and client-facing use.
• Use data and process modelling to support reporting on platform activity, tool usage and agent performance.
• Prepare analysis to support decisions made by the Solutions team and the wider business.
• Maintain accurate documentation of platform configurations, connector settings and access policies.
• Keep documentation current within one week of any configuration change made or specified.
• Ensure changes are recorded through the approved change management process and that activity is captured in audit logs.
• Maintain records of client-specific configurations where work on client environments has been allocated.
At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2013, 2018 & 2024; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.
We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.
Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.
Perth-based Australian MSP providing managed IT, cybersecurity, and AI services to SMBs and mid-market businesses.
Visit company websiteAUD 85000-90000 yearly / year
Full-time
Mid
Onsite
Apply faster on company sites with our extension.