rippling
Level 2 - Service Technician
Epic IT
Bondi, AUS
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
Microsoft Office 365AzureWindows ServerConnectWise ManageNinja RMMVEEAM
Free
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Microsoft Office 365AzureWindows Server
Role Overview
As a Level 2 - Service Technician at Epic IT, you'll be the friendly, reliable face our clients look forward to seeing each week.
This is a dynamic, client-facing role where you’ll regularly visit customer sites to conduct floor sweeps, check in on outstanding issues, and proactively identify small problems before they become big ones. You’ll also jump into a mix of Level 1 and Level 2 technical tasks — from triaging tickets and resolving end-user issues to escalating where needed and seeing problems through to resolution.
Strong, clear communication is key — you’ll act as both a trusted technician and a relationship builder, ensuring clients feel heard, supported, and confident in our service delivery.
Key Skills for This Role
Microsoft Office 365AzureWindows ServerConnectWise ManageNinja RMMVEEAM
Full Job Posting
About the Role
As a Level 2 - Service Technician at Epic IT, you'll be the friendly, reliable face our clients look forward to seeing each week.
This is a dynamic, client-facing role where you’ll regularly visit customer sites to conduct floor sweeps, check in on outstanding issues, and proactively identify small problems before they become big ones. You’ll also jump into a mix of Level 1 and Level 2 technical tasks — from triaging tickets and resolving end-user issues to escalating where needed and seeing problems through to resolution.
Strong, clear communication is key — you’ll act as both a trusted technician and a relationship builder, ensuring clients feel heard, supported, and confident in our service delivery.
Required Qualifications & Skills
- At least 2 years MSP/IT support experience
- 24 to 48 months experience in Microsoft Office 365 and Azure technologies, particularly relevant experience with on-premise to cloud migration works
- 24 to 48 months experience in providing server support in Windows Server Domain Environments, in particular with on-prem / cloud AD functionality
- 24 to 48 months of service desk support roles looking after Microsoft based solutions
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