Swiss Service Agent
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Key skills for this role
About the Role
Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: Provide and dispatch immediate actions t.
Key Skills for This Role
Responsibilities
- Provide and dispatch immediate actions to all guest concerns
- Ensure follow up of actions completed within quoted time
- Work with related departments to ensure efficiency in meeting guest needs
- Promote hotel services and amenities to encourage exceptional resort experience
- Handle all wake up call requests 24/7
- Handle main hotel fax 24/7
- Handle emergency calls and call hotel doctor when needed 24/7
Requirements
- Ability to work in a non supervised environment and take ownership of decisions
- Ability to contribute to a team environment
- Attention to detail in recording guest issues
Full Job Posting
Job Overview
- Reporting to Assistant Swiss Service Manager, responsibilities include providing and dispatching immediate actions to all guest concerns.
Key Responsibilities
- Provide and dispatch immediate actions to all guest concerns.
- Ensure follow up of action is completed within the quoted time.
- Work with related departments to ensure efficiency in meeting guests needs.
- Promote hotel services and amenities to encourage an exceptional resort experience.
- Work in a non supervised environment and take ownership for independent decisions made in the best interest of the guest's experience.
- Contribute to a team environment by assisting co workers in all departments related to the call center.
- Handle all wake up call requests 24/7.
- Handle the main hotel fax 24/7.
- Handle emergency calls and calling the hotel doctor when needed 24/7.
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