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SW Support Specialist
Ncratleos
Dundee, GBR
Full-time
Mid · 3+ years experience
Hybrid
Discovered 2 weeks ago
McAfee ePOSQL ServerADLoad balancer
Free
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McAfee ePOSQL ServerAD
Key Skills for This Role
McAfee ePOSQL ServerADLoad balancer
Full Job Posting
Location
- Dundee (Hybrid)
- Grade: 10
KEY AREAS OF RESPONSIBILITY
- Provide software support to NCR’s financial Self-Service software products
- Maintaining ownership of software support investigations, debugging to product and component/configuration level, this can include recreating in a lab environment when necessary
- Coordinate communications between all relevant teams as part of that support investigation
- Understanding and driving customer-focused requirements to provide a satisfactory solution to the reporting technical team
- Managing multiple support incidents of varying complexity and stages of investigation at any given time with the principle focus of customer satisfaction in mind
- Create knowledge articles within NCR’s Knowledge Base
REQUIREMENTS
- To be considered for this role the candidate must possess the following level of education and experience –
- Bachelor's degree in computer science or related field
- 3+ Years of experience in software support or a related field
- Knowledge of McAfee ePO, Encryption and Endpoint Security Solution
- Knowledge on SQL Server or any other database
- Knowledge of AD, Load balancer
- Strong problem-solving skills
- Excellent communication skills
- Knowledge on ATM solution is a plus
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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