Support Specialist Associate

Job Description

Knowledge, Skills, and Abilities

• Web navigational & computer skills [Required]
• Proficiency in Microsoft Office (Excel, Word, Outlook) [Required]
• Ability to type fifty or more words per minute with excellent spelling, punctuation, grammar, and oral and written communications [Required]
• Ability to research and analyze information and make sound decisions [Required]
• Skilled in providing quality customer service, including the ability to listen and understand information being presented, as well as the ability to deescalate issues and resolve complaints [Required]
• Strong organizational skills, including the ability to prioritize and manage multiple projects while adhering to service-level agreements and other tight deadlines [Required]
• Ability to work in a fast-paced environment and easily adapt to fluctuating workloads and customer needs [Required]
• Proficiency in an ERP system strongly [Preferred]
• Education:
• Associate [Preferred]
• Work Experience:
• 1+ year of experience in customer service or information/technology position [Required]
• 2+ years of related experience [Preferred]
• Experience in a supply chain shared services organization [Preferred]
• Experience in the healthcare industry [Preferred]
• Licenses and Certifications:
• Certified Materials & Resource Professional (CMRP) [Preferred]
• Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/4ew2su3y

Background Screening Requirement (Florida Law)

• Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.
• Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/
• This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.