Support Services Specialist
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Key skills for this role
About the Role
Tata Consultancy Services is seeking a Support Services Specialist to provide in-person IT support in Dubai. You will handle hardware/OS troubleshooting, device setup, IMAC activities, VIP support, and meeting room technologies, ensuring smooth IT operations.
Key Skills for This Role
Responsibilities
- Provide in person IT support for incidents and service requests requiring physical intervention
- OS troubleshooting and mobile device troubleshooting (Android/iOS)
- Perform device setup, configuration, installation, and hardware replacement
- Handle break fix activities for laptops, desktops, peripherals, and workplace devices
- Support IMAC activities (Install, Move, Add, Change)
- Resolve incidents that cannot be addressed remotely by the service desk
- Provide VIP user support with priority handling and coordination
- Support meeting room technologies, AV setups, and event IT support
- Coordinate with hardware vendors (OEMs) and third party providers
- Perform walk in support activities including password resets, device replacement, onboarding/offboarding
- Provide LAN/Wi Fi, printer, and peripheral support (hands & feet support)
- Maintain and manage asset inventory and stock records, including reconciliation
Requirements
- Strong knowledge of desktop/laptop hardware troubleshooting and OS management
- Knowledge of network basics (LAN, Wi Fi), printers, and peripheral devices
- Experience in IMAC activities and endpoint lifecycle management
- Familiarity with ITSM tools (ServiceNow or equivalent)
- Understanding of AV/meeting room support technologies
- Diploma in Computer Science or Bachelor's in Computer Science
- ITIL, MS/CCNA Certifications
Full Job Posting
Job Description
- Strong knowledge of desktop/laptop hardware troubleshooting and OS management
- Knowledge of network basics (LAN, Wi Fi), printers, and peripheral devices
- Experience in IMAC activities and endpoint lifecycle management
- Familiarity with ITSM tools (ServiceNow or equivalent)
- Understanding of AV/meeting room support technologies.
Key Responsibilities
- Provide in person IT support for incidents and service requests requiring physical intervention
- OS troubleshooting and mobile device troubleshooting (android/iOS)
- Perform device setup, configuration, installation, and hardware replacement
- Handle break fix activities for laptops, desktops, peripherals, and workplace devices
- Support IMAC activities (Install, Move, Add, Change)
- Resolve incidents that cannot be addressed remotely by the service desk
- Provide VIP user support with priority handling and coordination
- Support meeting room technologies, AV setups, and event IT support
- Coordinate with hardware vendors (OEMs) and third party providers
- Perform walk in support activities including password resets, device replacement, onboarding/offboarding
- Provide LAN/Wi Fi, printer, and peripheral support (hands & feet support)
- Maintain and manage asset inventory and stock records, including reconciliation
Education & Certifications
- Diploma in Computer Science/bachelor’s In computer science
- ITIL, MS/CCNA Certifications
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