Support Services Manager

At least 5 years of operating within a Customer Service environment providing guests hosting and/or concierge/reception services to the highest standard

At least 3 years of previous management experience

Experience interfacing with all levels throughout a corporate organization

Able to command credibility and ability to influence

Excellent financial acumen

IT literate including MS Office proficiency

Possess a valid driver’s license

Demonstrates strong skills in Communication, Decision-making, Leadership, and Problem-solving

Efficient, with excellent time management skills, customer service skills, and independently motivated

Ability to train and supervise a group of employees

Ability to work in a demanding, fast-paced, high-volume environment

The ability to converse with peers and executives in a genuine, professional, and confident manner

Excellent verbal communication skills

Excellent interpersonal skills

Ability to keep calm under pressure

A commitment to and knowledge of the organization and its work

Willingness to strive for excellence even at busy times

Ability to work under own initiative, polished presentation & Innovative and creative approach

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $70000 - $73000 . Final compensation will be determined based on experience and skills, and may vary from the range listed above.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.